Policies

Request for Service Tickets

Submitting Requests

The request system for Garofalo Enterprises, Inc. and Cyber View can be accessed at:
http://www.cyberviewcloud.com/go/request

• All requests after the launch / "go-live" of a project should be submitted through the above system.
• Any request received through other means of communication (such as e-mail or telephone) will automatically receive a priority level of "low," regardless of any due-date, schedule, timeline, and/or deadline specified in the communication.

Timeline: Priority Levels

Timeline: Client Review

When requests have been completed and / or resolved, clients will receive a timely notification of the request status change. Starting from the time the notification is sent to the client, clients are provided a 15 calendar day warranty to verify requests have been completed and / or resolved accurately.

Last Update: 2016-08-31